Those joining the new Families module are finding there are still some issues with it, which is to be expected. This is definitely beta, please remember that. Additionally, contacting Customer Support about Families issues will not get you anywhere. As this
is beta, Customer Support probably has very little information about it. Myself and many other alpha testers have been doing our best to answer questions and forward bugs and issues.
Here is one bug that has been an issue for at least one player I know personally. Read on to see how you can avoid it when you join a Family.
After being accepted into a Mafia Wars Family, players will find a Families tab added under the My Mafia tab in the game. The first time you visit, you'll notice you have the option to change your name for free.
The reason for this is, many players already have their family tags in their character name. When joining a Family from within the game, that family tag will be automatically applied to your character name - in red, resulting in duplicate tags. I've seen a lot of people asking about what the red tags are, now you know :)
*Although before you remove your family tag from your character name, be aware that the Family tags are NOT currently showing up on Facebook posts such as ices. I imagine that will likely be fixed, but for now when posting to Facebook, it's only picking up the character name and not the red Family tag.* As a result, some players are choosing to keep both tags for now.
Anyway, in the field where you are to enter your character name, DO NOT CLICK 'CHANGE' WITHOUT ENTERING YOUR CHARACTER NAME. Doing so will give you the mafia name "Enter New Name." I was able to duplicate this issue.
Obviously, the person that this happened to was not happy that he had to spend 15 points to re-change his name, and I don't blame him.
I have turned this issue in, I don't think it should let a player proceed with a name change without the player actually entering any text into that field. In the meantime, be aware of that and don't pre-maturely click Change :)