A Particular Person Called Ben: A Mafia Wars Customer Service Story

Jason R., Godfather of [M.P.R] recently contacted Customer Support with some specific feedback, and he received a confusing response. Please see the post in its entirety HERE on the [M.P.R] blog.

 “I would like this message passed to Ben the new community manager for Mafia Wars. . . ."

That would be Ben AKA Don Perogi. He is not a new face at Zynga, and is the new face of Mafia Wars Live since Nate fled screaming from the tyrranical clutches of the Zyngons (ok, that last part was a slight bit of literary license on my part...).

Jason addressed some clear and valid concerns and feedback in his message, and was surprised to receive this response from Customer Support:

"I understand that you are trying to reach a particular person called Ben, I’ll be passing this information with a different department Jason, but if it is possible for you it would help if you provide us the full name for this person so that we can reach him."

::scratches head::

They don't know who Ben is??

And what's this 'other department' the CSR was forwarding the message to? And why? Much of Jason's feedback was specifically for community managers. 

Mafia Wars Live recap(ish)

Today's Ustream broadcast of Mafia Wars Live was the first since Nate left Zynga :(

Ben AKA Don Perogi is the new guy, and was accompanied by Jeff AKA Month, who we've seen before on episodes of Mafia Wars Live. Unfortunately, the broadcast was fraught with issues from start to finish. The sound was choppy and cut in and out, and I quite honestly can't be sure of anything that I DID hear!

• I did hear a bunch of crap about the Power Pack Nerf AKA "Experiment". I hope you'll visit the Get Satisfaction thread about it and tell them what you think if their experiment. 

• They talked about "Facebook Pinning" but I couldn't hear what they said about it.

• The "amazing" sale was mentioned.

• Oh - Jeffrey did confirm that he was the model for Jeff The Knife -- I knew it!! I like him.

• The question about which Collector's Edition items will include skill points is one that I've personally harrassed multiple Zyngons about, so it was quite frustrating to not be able to hear what they were saying about this. Although I'm pretty sure I heard that Friday's item, the Painted Wolf, would include skill points. Word.

Even though I've taken my sweet time about getting this post out, the embed code for this broadcast still hasn't been made available. And I kinda doubt it will be, honestly :D