A community manager gave us a quick update this afternoon and said that if your Family has a name or tag dispute, you should contact CS from the email address of your account. They will need the Facebook ID#s of both of the Godfathers/Godmothers who claim the tag, and they will want to know how long your group has been around. For a short time, they will investigate these disputes on a case-by-case basis, as they recognize that these groups have been around the game for a long time before this feature was released. Eventually, the tags will be on a first-come first-serve basis, of course.
Open a support ticket about the dispute with Zynga Customer Service HERE. It's pretty sad that I have it bookmarked :-/
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