Mafia Wars: War loot ROLL BACK screw up

Since the first whispers of war loot roll backs, many players have been worried about getting caught in Zynga's sweep even if they didn't deserve to be. I really thought that, with the time Zynga was taking, they would be thorough and take pains to NOT roll back innocent players.

As soon as the roll backs started happening last night, it was immediately apparent that lots of people had been unfairly caught up in the sweep. At first I reserved judgement, wondering how many people were complaining who really deserved it.  But when the second round of rollbacks started, and I started looking at the stats of some of those affected, the problem was glaring.

 

My friend Gloria Carroll posted this picture on her profile to express how she feels about this situation, and she's definitely not in exclusive company. Lots of people are PISSED.

And lots of people got Mo' Pissed when Zynga put out their "customer support" document about the rollbacks. It has the usual blah-blah-blah to say, but the last paragraph contains the slap in the face to those unfairly rolled back.

"Because this issue was caused by abnormal behavior we will not be able to restore those stats or offer compensation for the issue."

While there's no question that some individuals deserved the rollback, it seems that Zynga missed the boat in this situation. In their effort to be stern and firm on the subject, they've basically said they aren't going to sh*t for the players who didn't deserve to be rolled back.

I call bullshit. And so do a lot of others.

Check out these Get Satisfaction threads that have sprung up overnight on the subject. Look at all the likes and comments on all of them. Zynga won't listen? I think they have to.

http://getsatisfaction.com/mafia_wars/topics/who_is_to_be_blamed_for_the_excess_war_loots

http://getsatisfaction.com/mafia_wars/topics/zynga_mis_handling_roll_back

http://getsatisfaction.com/mafia_wars/topics/war_loot_decreased_is_a_bad_judgement

 http://getsatisfaction.com/mafia_wars/topics/zynga_bs

http://getsatisfaction.com/mafia_wars/topics/answer_us_zynga

 If you were rolled back and do not believe you should have been, contact Zynga's customer support.